St. Petersburg College
POSITION DESCRIPTION
POSITION TITLE: Director, Learning Management & Student Support Systems
DEPARTMENT: Information Systems SITE: SE
SALARY SCHEDULE: A&P GRADE: D
BASIC FUNCTIONS:
Directs and coordinates the design, implementation, maintenance and ongoing evolution of college-wide learning management student support systems, including WebCT, Angel, student email, academic systems, and other academic server-based systems. Supervises the operations, scheduling and personnel providing student support services and technology call center support to college departments.
RESPONSIBILITIES:
Designs, tests and implements learning management systems based on college-wide requirements.
Manages programmers and technicians in installing and maintaining learning management and student support technologies for all college staff engaged in delivery of instruction via on-line systems, including instructional technology, faculty, program directors, and other staff.
Manages the college's technology call center function to answer, resolve and track end user calls for help and resolution of technical problems and service requests.
Exercises leadership and provides coaching to the learning management and student support systems, and technology call center staffs to function as an integrated cross-functional team.
Exercises leadership in departmental planning and budgeting.
Assists the Vice President of Information Systems in working with other College and Campus technology areas in establishing and maintaining, a comprehensive college-wide technology vision and technology plan, and promoting both internally and externally.
Assists the Vice President of Information Systems in identifying technical skills and knowledge, and recommending hiring of the proper staff to meet project schedules and user commitments.
Communicates with, responds to, and negotiates with all levels of college personnel to design, develop and maintain systems.
Performs other related duties as assigned and as required to exceed user expectations, and to promote a pleasant and productive work environment.
EDUCATIONAL REQUIREMENTS:
Bachelor's degree in Engineering, Computer Science, or related discipline with specialization in computing, database management, networking, and Internet-based systems required. Graduate level work in related discipline also required. Certified training in vendor-specific networking concepts and operations highly desirable.
EXPERIENCE REQUIREMENTS:
Four (4) years experience in dealing with computing systems, database management, networks and computer center operations. Experience must include actual work with designing and implementing computing system components, working in computer center operations, and help desk management function.
KNOWLEDGE/ABILITIES/SKILL REQUIREMENTS:
Knowledge of computing, data processing, web-programming concepts. Knowledge of call center management systems, relational database management systems, operating systems concepts required. Familiarity with the following network technologies, protocols and operating systems: Microsoft Windows, TCP/IP, Ethernet, Linux OS, MS-SQL Server. Skills in functional and systems analysis. Excellent supervisory skills.
Revised: 09/2006