St Petersburg College

POSITION DESCRIPTION

 

POSITION TITLE: Manager, Functional User Student System Support

 

DEPARTMENT: Academic & Student Affairs – Enrollment Mgt         SITE: EPI

 

SALARY SCHEDULE: APM                   GRADE: C

 

BASIC FUNCTION:

Responsible for the management, planning, and continuing development of the college’s student system support relative to functional business processes such as admissions, registration, course and faculty management, student and faculty self-service, advisement and other functional areas that provide support to students and staff.  Reports to the Associate Vice President for Enrollment Management.

 

RESPONSIBILITIES:

 

  • Provides leadership and direction that enables the college to maintain, improve and develop new system functionalities.
  • Enhances SPC’s ability to provide quality student support services that optimize the use of technology within the educational area.
  • Serves as primary liaison between functional end users and the technical support staff.
  • Writes queries to extract data using Oracle/PeopleSoft query tools and Structured Query Language (SQL) applications.
  • Coordinates ongoing communication and planning with key functional staff and technical support.
  • Coordinates the application and testing of software bundles, minor and major system upgrades.
  • Engages in the appropriate testing of computer system applications.
  • Manages issues and resources as related to the support of the SPC Student System
  • Provides status reports at meetings such as Academic & Student Affairs Council, Provost’s Council, and President’s Cabinet.
  • Performs problem analysis, maintenance and support of technology solutions.
  • Provides input into the business practices of functional units as required.
  • Develops online training materials and documentation for functional users.
  • Understands SPC business and applies it to the technical tasks.
  • Participates in the development of user and operational documentation.
  • Performs related duties as required.

EDUCATIONAL REQUIREMENTS:

Bachelors - Masters Degree preferred.

 

EXPERIENCE REQUIREMENTS:

Three (3) years experience in coordination of programs at the post-secondary level. Experience supporting users of the PeopleSoft Student Administration System.  Business Analyst or Programming experience using PeopleSoft query/SQL preferred. 

 

KNOWLEDGE/ABILITIES/SKILL REQUIREMENTS:  

Knowledge of Student Affairs/Services best practices.  Skill in oral and written communication. Ability to effectively communicate with the Information Technology staff to resolve technical problems. Ability to work with students, faculty and administrators in program development. Verbal and written communications skills. Ability to plan and organize. Management and supervisory skills. Ability to document.  Ability to reason logically.  Ability to adjust to change and be innovative.