POSITION DESCRIPTION
POSITION TITLE:
Manager, One Stop Center
DEPARTMENT: Various SITE: Various
SALARY SCHEDULE: Administrative & Professional GRADE: B
BASIC
FUNCTION:
Coordinates
and executes functions in the
RESPONSIBILITIES:
• Manages
day-to-day functions of campus-based Answer Centers.
• Makes hiring
recommendations and trains
• Conducts staff
evaluations.
• Oversees special
programs implemented in campus-based Answer Centers.
• Assumes
responsibility for de-escalation and conflict resolution within the
• Provides
evaluation reports regarding progress in achieving measurable student services
outcomes of Program quality and student performance.
• Makes
recommendations to the Associate Provost on matters related to student needs.
• Maintains communications
with student affairs departments on campus with direction from the Associate
Provost.
• Provides
leadership on assigned councils and committees, and represents Academic and
Student Affairs at various college and non-college activities.
• Participates in
implementing college policies, guiding principles, objectives, and functions in
accordance with the philosophy of the College.
• Assumes
responsibility for the suspension and 4th attempt processes for students.
• Remains current
regarding college curriculum, policies and procedures.
• Coordinates and
conducts New Student Orientations (NSO).
• Follows federal,
state, college and department guidelines.
• Provides training
updates to
• Defines and
inputs Strategic Planning Online (SPOL) Unit Plans.
• Dotted line
reports to Director of College-wide Answer Centers to ensure centers’
compliance with federal, state and college policies and procedures. Will report
to Associate Provost for day to day organizational scheduling requirements.
• Performs related
duties as required.
EDUCATIONAL
REQUIREMENTS:
Bachelor’s
degree required. Master’s degree
preferred.
EXPERIENCE
REQUIREMENTS:
Three
(3) years experience in the field related to assigned area.
KNOWLEDGE/ABILITIES/SKILL
REQUIREMENTS:
Ability to assess student’s developmental needs and translate theory
into practice. Ability to independently initiate, develop, and implement
programs. Interpersonal communication skills and the ability to provide
excellent customer service. Computer skills proficiency in a Windows and
PeopleSoft Student Administration environment. Ability to work in a flexible
and fast paced environment. Ability to reason and exercise judgment and
discretion. Ability to efficiently without close supervision. Ability to work
effectively in a diverse community and meet the needs of diverse student
populations. Understanding of and commitment to Equal Access/Equal Opportunity.
.Organizational skills. Demonstrated leadership ability.
Updated:
August 30, 2007