Step-by-step Tutorials

Helpful Resources

• MySPC Troubleshooting Guide
• How to clear your cache and cookies
• Course Subject Guide

Contact Us

General Questions:

Call our Information Center at (727) 341-4772

Technical Support

(727) 341-4357 or email onlinehelp@spcollege.edu for technical help

 

MySPC Troubleshooting Guide

You get the login screen but are told your 'User ID and/or Password are invalid'.

1. Double-check your Student ID number. (MySPC calls it a User ID.)  You can look up your student ID number here.
2. Don't enter any leading zeros for your Student ID number.
3. Be sure about your password. You may want to:
   • Reset your Password . (Note: this emails your new password to the email address on record with SPC. Trouble with reset, see the next question.
   • If you've never had a password you can Create your Password
   • You can Change your Password any time you wish (requires current password)

You tried to reset your password but failed.

If you don't have an email address on file with SPC, or got an error when trying to create or reset your password, you can visit a campus admissions/registration office to create or reset your password.  Distance learning students may call the student Technical Support Desk at 727 341-HELP (4357).

You get in, but then you don't know what to do.

MySPC is pretty easy to navigate and you may not need any help figuring out what to do.  But if you would like some pointers, we have help available for you.

1. Determine Course Subject(needed to search for a class)
2. Complete instructions with examples - most require Adobe Reader to view

You're not a student at SPC, but you'd like to apply or see what classes we offer.

To apply for admission or to browse our schedules as a non-student, go to the MySPC login page and look for the links to Browse Course Catalog, Search for Classes, and Apply for Admission on the lower left.

You can't figure out the term code to use.

Most screens now offer clear choices, but a few still require you to type the term code.  Term codes increment by 5 - Summer 2009 is 410; Fall 2009 is 0415.  Anytime you see the magnifying glass icon you can always click it to look up information.

You get in, and you're following instructions, but something isn't right.

There are some errors you may encounter that may require SPC staff intervention to resolve.  Please visit a campus near you if you experience any of the following:

• When you select the option to Add a class, you do not see a choice for the term you wish to enroll in.
  Before you contact someone, make sure that it is within our registration period - check the Academic Calendar for dates.  If the registration period is open, click the Term Activation link on the far left menu and enter the term.  Then try again to Add a Class.
• You are told that you need to complete the Orientation, but you have already completed it, or had it waived for your program.
• You are warned that you require Math, Reading and/or English preparatory classes before you can register, and you believe that you have already satisfied the requirements through your test scores or by taking the prep courses. [These requirements have always been in place, but have not always been enforced.]
• You receive the message 'Requisites not met' but you believe that to be untrue based on your course history.

If you are an eCampus student and receive any of the above messages, visit the eCampus web site to learn how to contact a Cyber Advisor for assistance with your problems.

You can't see the whole screen and have scroll right to left.

MySPC works best if you set your screen resolution for 1024x768. The system still works at lower settings, but some info may be crowded on the screen.

You thought you dropped/added/paid for a class but do not see that here.  What went wrong?

Your browser may be caching old information.  Log out of MySPC and close the login screen.  Then follow the instructions below for your browser.

Internet Explorer 6:

1. Pull down the Tools menu and choose Internet Options.
2. Click the Settings button in the middle of the page, and make sure "Every visit to the page" is chosen for how often the browser should check for new versions of pages.  Click OK.
3. Click the Delete Files button, also in the middle of the page.  In the resulting window, check the "Delete all offline content" button and click OK.
4. If you have a Delete Cookies button, click that and click OK to Delete all cookies in the Temporary Internet Files folder. 
5. If you don't have a Delete Cookies button, click the Settings button. Click the View Files button, select them all (Edit menu, Select All), then press the Delete key on your keyboard and click Yes/OK to remove all of the files.
6. Click OK until you are out of the Internet Options dialog box.  

Internet Explorer 7:

1. Pull down the Tools menu and choose Internet Options.

2. Click the Settings button in the Browsing History section, and make sure "Every time I visit the page" is chosen.  Click OK

3. Now click the Delete button, also in the Browsing History section.  In the resulting window you'll see buttons for deleting Temporary Internet Files and Cookies, among others.
4. Choose each button and click "Yes" when asked to confirm whether you want to continue.
5. Click OK until you are out of the Internet Options dialog box.

Firefox:

1. Pull down the Tools menu and choose Clear Private Data.&
2. In the dialog box that appears, make sure Cache, Cookies and Authenticated Sessions are all checked, then click the Clear Private Data button. 

How can you find Honors classes in MySPC?

When you go to the Basic Search, simply type honors in the Course Title Keyword field, then click Search at the bottom of the screen.

You can't get to the MySPC screen to log in.

Check your browser for compatibility with our system - MySPC uses a high level of security to protect your information. If your browser is not configured properly, you will not be able to access the login screen.

You get the message "Webserver appears to be incorrectly configured; system detected that multiple web server sessions are being generated during logon. Please contact the system administrator."

If you have already checked your web browser for compatibility (see above) then your cookies are disabled. Cookies are enabled/disabled in Internet Explorer by choosing Internet Options from the Tools menu, in Netscape by choosing Preferences from the Edit menu, and in any browser by running cookie blocking software.  We use cookies solely for the purpose of tracking your registration session. They persist only until you log off of MySPC and close your browser window.

You can't figure out how to turn on your cookies

Internet Explorer

Go to the Tools menu and choose Internet Options. Once there, choose the Privacy tab at the top, then click the Advanced button to see the following screen:

Check the box for Override automatic cookie handling, then check the box for Always allow session cookies.  Click OK until you are back to the main screen.

Firefox

Go to the Tools menu and choose Options, then click the Advanced choice on the left to find cookies.  You need only to keep cookies until "I close Firefox".

 

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