When was the last time you felt you were clearly understood? Why do I make someone else's comments mean something about me? Use your personal power and communicate more effectively. Are you sometimes at a loss for the "right" words? Ever feel "put down" and wish you knew what to say? Learn how to say "yes" or "no" at the right time, create an environment of belonging, celebrate the worth of nursing, learn how to redirect hostile behavior, speak up for yourself and others without being a bully, learn what to do when your subordinate refuses to accept her assignment, recognize communication pitfalls and learn how to avoid and/or handle them and create win-win situations every time. Approved Provider of continuing education by the North Carolina Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. AP109 CEUfast Provider.

Lunch provided.