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| Staff Assistant | |
| Recruiters | |
| Call Center Manager | |
| Information Specialists | |
| Cyber Generalists |
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Mission Statement
The Office of Enrollment Management (OEM) exists to provide potential students with information and personal assistance about enrolling at SPC. Additionally, the OEM assists in retention and customer service related issues. It is the goal of the OEM to recruit and retain as many students as we can help. The OEM assists staff in improving services for students.
Recruitment:
Database marketing.
Provide Institutional Advancement data regarding marketing efforts.
Admissions tele-advising.
Increase the overall awareness of SPC in the community.
Provide effective outreach to local high schools.
Chair College wide Recruitment committee.
Conduct focus groups with high school students.
Quality Customer Service:
Streamlining processes, e.g. admissions/registration processes (telephone registration).
Help to produce updated, accurate and useful student publications.
Registration assistance.
Members of College wide Customer Service committee.
Retention:
"A-Z Let's Talk SPC" volunteer program.
Conduct Focus groups with currently enrolled students.
For St. Petersburg College Mission Statement, please go to: http://www.spcollege.edu/webcentral/welcome/mission.htm