The Information Center of Enrollment Management at the District Office houses the college's state-of-the-art call-center.  Our telephone numbers, (727) 341-4SPC for external customers and (0) for internal customers, are a clearinghouse for information and questions regarding St. Petersburg College.  The three critical areas of responsibility for our staff are customer service, recruitment and retention of students. 

Our Information Specialists are well trained in customer service skills.  They are accountable to our many customers and trained to know the answers to most of the commonly asked questions regarding St. Petersburg College.  If a Specialist does not know the answer, he will either find it or connect the customer with the appropriate contact.  In the event that a prospective student requests information related to admissions, the call-center is the first place to transfer them.  The prospective student's contact information is stored in a database for the purpose of facilitating meaningful follow-up.  Examples of the types of information and services that the call-center is accustomed to providing include:

Information on the hours of operation for all departments including the bookstores.

Sending copies of our catalog, course schedule booklet, application, and other brochures to customers who prefer printed materials.

Answering questions on important dates (ie. Registration, Drop/Add, CLAST and Graduation.)

Instructing on how to obtain transcripts.

Support services on navigating the Web to find general information.

Assisting customers with the use of SPC remote registration systems (ie. MySPC Help and FACTS.ORG)

Providing times, dates and information on special events and extracurricular activities on all campuses.

Scheduling tours of the Clearwater, Seminole, St. Petersburg/Gibbs and Tarpon Springs campuses.

Processing phone registration for Corporate Training and Continuing Education for Healthcare Professionals.

Transferring calls to the appropriate campus/department.

Following up on a variety of contacts to provide more information and admissions assistance.

For more information call the SPC Information Line!

Dial (0) from inside the college and 341-4SPC (4772) from outside the college.