POSITION TITLE: Director, Network Systems and Television Operations

DEPARTMENT: Information Systems                  SITE: SE

SALARY SCHEDULE: A&P                             GRADE:D
 

BASIC FUNCTIONS:

Directs and coordinates the design, implementation, maintenance and ongoing evolution of the collegewide voice, video and data network, including routers, switches, hubs and addressing plan used for LAN, WAN, and ATM-based communications. Supervises the operations, scheduling and personnel providing computer services and technology call center support to college departments. Also directs the day-to-day operations, programming and delivery of the college-wide instructional television system.
 

RESPONSIBILITIES:

• Designs, tests and implements network and network-related products based on collegewide requirements.
• Manages campus-based network technicians in installing and maintaining networking technology for the college's instructional labs, faculty and administrators.
• Oversees television operations and establishes shift production schedules to meet telecourse delivery and viewer needs.
• Manages the college's technology call center function to answer, resolve and track end user calls for help and resolution of technical problems and service requests.
• Works with the telecommunications and facilities staffs to coordinate physical layer network additions, moves, changes and related projects
• Exercises leadership and provides coaching to the computer operations and technology call center staff to function as an integrated cross-functional team.
• Assists the Vice President of Information Systems in identifying technical skills and knowledge, and recommending hiring of the proper staff to meet project schedules and user commitments.
• Exercises leadership in departmental planning and budgeting, and in establishing a comprehensive technology vision, and in promoting the vision and departmental goals both internally and externally.
• Communicates with, responds to, and negotiates with all levels of college personnel to design, develop and maintain systems.
• Performs related duties as required to exceed user expectations, and to promote a pleasant and productive work environment.

EDUCATIONAL REQUIREMENTS:

Bachelor's degree in Engineering, Computer Science, or related discipline with specialization in data communications and telecommunications. Graduate level work in related discipline required. Certified training in vendor-specific networking concepts and operations highly desirable.
 

EXPERIENCE REQUIREMENTS:

Four (4) YEARS EXPERIENCE IN DEALING WITH Data Communications networks and computer center operations. Experience must include actual work with designing and implementing LAN and WAN network components, working in computer center operations, and help desk management function.

KNOWLEDGE/ABILITIES/SKILL REQUIREMENTS:

Knowledge of Data Communications concepts. Knowledge of T1 and fiber optics transmission concepts required. Familiarity with the following network maintenance tools, protocols and operating systems: sniffer, monitoring devices, Unisys MCP, NT, TCP/IP, AppleTalk, LocalTalk, UNISYS POLL/SELECT, Ethernet. Skills in functional and systems analysis. Excellent supervisory skills.

Revised: 09/2006