St. Petersburg College

POSITION DESCRIPTION

 

POSITION TITLE: Manager, Enterprise Systems Development and Support

DEPARTMENT: Information Technology                       SITE: EPI

SALARY SCHEDULE: A&P                                                  GRADE: D

BASIC FUNCTION:

Work with AIS business customers (functional users), technology system vendors, and service providers to plan, design, coordinate, test and implement system changes, Bundles, tax updates, Financial Aid regulatory releases, system upgrades, system functionalities, modules, and system configuration in the College’s Enterprise Resources Planning and Business Intelligence systems. The primary position responsibility is to meet customer business requirements by solving business problems, improving access to data, reporting functionality, processes, workflows, organizational efficiencies, and business decision-making capabilities.

 

RESPONSIBILITIES:

  • Work with business users to define business requirements, business process design, system requirements, and translate business requirements into technical design and future-process documentation.
  • Work as a collaborative technical/functional manager, in a liaison capacity, to increase customer awareness of existing system capabilities in SPC’s administrative and academic enterprise systems.
  • Assess and analyze enhancement requests   that will satisfy customer business requirements by improving access to data, reporting functionality, processes, workflows, organizational efficiencies, and business decision-making capabilities.
  • Assist in business case development for new projects.
  • Develop, articulate, promote and manage plans for new features, releases, modules and complementary systems; coordinate meetings with business users.
  • Directly and indirectly manage the staff and resources necessary to develop and/or procure, test, and deploy new system enhancements and functionality through the full lifecycle - definition, system analysis, design, development, testing, quality assurance, and documentation.
  • Make recommendations to AVP-Information systems, VP-IT, and other senior management related to the development of new system enhancements, system functionalities, modules, and system configuration, for purposes of meeting customer business requirements by improving access to data, reporting functionality, processes, workflows, organizational efficiencies, and business decision-making capabilities.
  • Support the execution of project plans and information system (IS) strategies, IS architectures, investment, and service delivery strategies in alignment with the business priorities.
  • Ensure projects are executed with quality, efficiency, and maximum probability of success as measured by customer business requirements.
  • Role responsibility will include knowledge transfer and software deployment.

 

EDUCATIONAL REQUIREMENTS:

BS/BA in Computer Science, Business Management, Industrial Engineering, Accounting or other appropriate discipline.  Masters degree preferred.

 

EXPERIENCE REQUIREMENTS:

Must have experience with windows-based applications; e.g., Microsoft Word, Excel, PowerPoint. MS Project experience preferred.  Experience in implementing PeopleSoft Applications with a special focus in at least 3 of these modules and functionality: Campus solutions, HR/payroll, General Ledger (GL), Accounts Payable (AP), Purchasing (PO),   and Commitment Control (KK).  Four (4) years experience in computer systems development, including three (3) years management experience at least at the programmer/analyst level. Experience must include extensive hands-on work with administrative software and software systems design and management. Experience and expertise in fourth generation languages and development tools, client-server and/or distributed computing. Experience and expertise in operating system software and hardware used at the college is preferred.

 

KNOWLEDGE/ABILITIES/SKILL REQUIREMENTS:

Knowledge of and ability to apply micro-computer applications for increased administrative efficiency and productivity.  Must have experience communicating with both technical and functional staff, including the ability to convey customer business requirements to technical staff. Knowledge base to include ERP.

 

New: 6/2010