POSITION TITLE: Client Account Representative - Distance Learning

DEPARTMENT: Corporate Training Services       SITE: Various

SALARY SCHEDULE: Senior Career                    GRADE: 7

BASIC FUNCTION:

Supports Corporate training's distance learning programs. Provides implementation support to program development to set up and administer new distance learning opportunities. Assists with training adjunct instructors in using the learning management systems. Technical and administrative support for customers of distance learning.

RESPONSIBILITIES:

• Coordinates implementation, administration and training of distance learning platforms/programs.
• Influences and supports technological change for distance learning.
• Assists customers with help desk questions.
• Provides day to day technical support to adjunct instructors.
• Prepares reports per customer contract.
• Creates management reports of activity on learning management system.
• Maintains revenue/budget reporting of distance learning.
• Represents Corporate Training internally on LMS issues.
• Interacts with customers and adjunct instructors to advise Corporate Training of needed changes to program.
• Assists with recommendations for new design to technology-enhanced courses.
• Performs related duties as required.

Associate’s degree relating to the area of Instructional Technology. Bachelor’s degree preferred.

EXPERIENCE REQUIREMENTS:

Four (4) years experience in a support position for distance learning technologies, computer-based training, multimedia production or web design.. Experience with project management skills to meet deadlines and deliverables preferred.

KNOWLEDGE/ABILITIES/SKILL REQUIREMENTS:

Understands how to use technology to promote distance learning. Ability to implement, maintain and evaluate learning management systems. Ability to work in a team environment. Excellent communication skills written and verbal. Presentation skills a plus

Revised: 09/2006