St. Petersburg College

POSITION DESCRIPTION

POSITION TITLE: Financial Assistance Electronic Processing Specialist

DEPARTMENT: Scholarships & Student Financial Assistance SITE: Various

SALARY SCHEDULE: Career Service GRADE: 6- non-exempt

BASIC FUNCTION:

Importing and exporting files to enable Federal Financial Aid processing.  Install, maintain and troubleshoot a variety of computer hardware and software.  Serves as liaison with data systems to address issues with college-wide procedural implications.

RESPONSIBILITIES:

• Follow an established financial aid electronic processing schedule.

• Maintains microcomputer hardware configuration information and related software and hardware compatibility issues.

• Maintain a file system on the network for SSFA.

• Supports and follows the college wide software/networking guidelines and trains departmental users.

• Install, upgrade, test and maintain the departmental software and hardware upgrades and maintenance. .

• Manages software copyright compliance, version control and related issues.

• Develop queries and produce reports on data as requested.

• Performs related duties as required.

EDUCATIONAL REQUIREMENTS:

Associate’s degree and two years of financial aid or related experience and demonstrated customer service experience.

KNOWLEDGE/ABILITIES/SKILL REQUIREMENTS:

Knowledge of Federal, State and College policies, procedures and eligibility requirements relating to financial aid. Knowledge of DOS, Windows, PeopleSoft, Image Now and Windows-based software applications utilized by the SSFA department. Knowledge of customer service standards and procedures. Strong verbal and written communication skills. Good interpersonal skills.                                                                  

                                                                                Revised: 09/2006