POSITION TITLE: PeopleSoft Functional Specialist

DEPARTMENT:    Vice President Administration   SITE:   Various

SALARY SCHEDULE:   Career & Professional             GRADE:         7

BASIC FUNCTION:

Provides functional expertise regarding the PeopleSoft Student System to campus staff to improve registration or counseling and advisement productivity.  Also, acts as a hands-on problem solver who identifies and solves PeopleSoft related problems and then disseminates best practices to other sites.

RESPONSIBILITIES:

• Serve as a resource person for campus personnel on specific PeopleSoft issues.

• Identifies creative solutions to unique PeopleSoft problems and refers complex problems that are serious and high-impact in nature to the appropriate PeopleSoft Coordinator or AIS technical staff member.

• Identifies and shares best practices with staff at all campuses to disseminate learning.

• Develop procedures within PeopleSoft framework to facilitate quality functional services.

• Support clean-up of conversion and input errors.

• Provide site training for new employees, and in-depth training to select staff to expand resource base for sites.

• Provide testing assistance for patches, upgrades, and programming changes to PeopleSoft Student System.

• Serve as PeopleSoft functional help desk resource during peak periods.

• Serves as a communication liaison between campus staff, technical experts (AIS), Helpdesk, and PeopleSoft functional team.

EDUCATIONAL REQUIREMENTS:

Associate’s degree. 

KNOWLEDGE/ABILITIES/SKILL REQUIREMENT:

Knowledge of PeopleSoft Student System related to the area of responsibility. Knowledge of SPC rules and procedures related to area of responsibility. Ability to provide one-on-one and small group training. Excellent communication skills