St. Petersburg College

POSITION DESCRIPTION

POSITION TITLE: Technology Support  Specialist

DEPARTMENT: Baccalaureate Programs

SALARY SCHEDULE:  Technical                       GRADE:  2

BASIC FUNCTION:  

Exercises high-level technical skills to administer support and enhance the technical environment of a program, delivery and management.  (Server, Client Server Application, Student FTP Web Development, Labs, Hardware, Software, Angel, Web Conferencing Client, Multimedia, and Network Equipment)

RESPONSIBILITIES:

• Teams with Instructional Technologists in developing, implementing, administering and training of on-line and distance learning platform.
• Provides technical support to students and special projects including capstone and team projects.
• Adds technology enhancements (i.e., audio, video and animation) to online, blended, and TeleWeb courses utilizing the most current software products.
• Shows expertise in developing distance learning course material utilizing Angel, web conferencing client, and provides day to day technical support for adjunct/faculty
• Designs and develops multimedia presentations for courses, meetings, seminars and departmental meetings utilizing various multimedia software: integrated into courses
• Develops computer-based training, interactive CD-ROM productions, and multimedia presentations to enhance classroom/online learning.
• Provides high-level technical support, troubleshooting techniques, and demonstrations for faculty and staff regarding hardware, software, and web related difficulties to ensure proper resolution.
• Consults with staff, researches and evaluates new technological innovations that ease multimedia development and improve distance learning effectiveness.
• Provides first line support on all hardware/software/network issues that arise for the College of Technology Management and related organizations
• Serves as a liaison between students and staff in regards to MSDNaa with Microsoft and software needs for Technology Management
• Desktop Management: Software updates, patches, file transfer, system backups/restores
• Support high tech tools such as CTM or equivalent, Camtasia, Online conferencing and application sharing
• Anticipates and support the needs of international students.
• Supports the mission, vision and values of the College of Technology & Management
• Maintains positive working relationships with faculty, staff and administration
• Performs other duties as assigned.

EDUCATIONAL REQUIREMENTS:

Associates degree or equivalent in the area of data communications or related fields. Bachelor’s Degree preferred.

EXPERIENCE REQUIREMENTS:

Four (4) years computer experience as related to information systems, data communications or related field,

KNOWLEDGE/ABILITIES/SKILL REQUIREMENTS:

Broad-based knowledge and skill in industry standard software applications used in desktop, multimedia and Internet-based development. Knowledge of creating desktop audio, video and/or streaming media. Knowledge of HTML and capability of developing educational materials with it. Ability to install and maintain a variety of computer hardware and software. Interpersonal skills that include working well in a team environment, patience, and tactful courtesy to faculty and staff learning technology.

                                                                                                              New: 7/2005