St. Petersburg College

POSITION DESCRIPTION

POSITION TITLE:  Technology Resource Specialist

DEPARTMENT:  Provost Office   SITE:  Various

SALARY SCHEDULE:  Technical  -  GRADE: 1

BASIC FUNCTION: 

Provides technical support for computer hardware, software, peripherals audio visual and network applications used by students, faculty and staff at a college site.

RESPONSIBILITIES: 

• Provides “help desk/hotline” services and responds to inquires about hardware, software, peripherals and networking at the college site.
• Diagnoses and repairs personal computer, audio visual and peripheral hardware including college supported mobile computer devices.
• Supports and follows the collegewide software/networking guidelines.
• Provides users with information on software/networking guidelines and follows the guidelines when installing hardware and software on the site.
• Forwards all E-mail account requests to data systems after clarifying qualifications for an E-mail account.
• Trains users on problem areas when help is requested.
• Installs and/or updates basic software on machines when users cannot do this themselves.
• Upgrades system software when requested and where hardware configuration permits.
• Completes data transfers necessary to aid computer redistribution.
• Maintains a microcomputer user support database to track all calls and contacts.
• Assists student assistants, faculty and staff in routine maintenance in computer laboratories.
• Performs repair, servicing and maintenance of audiovisual equipment.
• Sets up and operates equipment for meetings and classes as assigned.
• Assists department personnel in media production and audiovisual operations.
• Directs student assistants and others in the operation and use of audiovisual equipment.
• Performs related duties as required.

EDUCATIONAL REQUIREMENTS: 

Graduation from an accredited high school or possession of an acceptable equivalency diploma.  Associates degree in technical field or equivalent work experience.

EXPERIENCE REQUIREMENTS: 

Three (3) years experience with computer operating systems, audio visual equipment and systems and software applications used by the college.  Experience in the preparation and use of databases and software and hardware installation. 

KNOWLEDGE/ABILITIES/SKILL REQUIREMENTS: 

Knowledge of personal computer hardware and software.  Know of computer network concepts.  Knowledge of DOS/Windows systems and related software applications.  Knowledge of the specialized software used at the work location.  Ability to install and maintain a variety of computer hardware and software.  Skill in reading comprehension.  Knowledge of basic mathematics.  Ability to trouble shoot hardware and software problems.  Written and verbal communications skills.  Ability to establish good working relationships with faculty and staff.  Interpersonal skills.

                                                                                                                                                                                                                                                                    New: 04/2006