Florida Department
of Education
Lodging Operations Articulation
Postsecondary
Adult Vocational (PSAV) to AAS/AS Degree Articulation
Statewide
Agreement Worksheet Summary
|
PSAV Program Name: Lodging Operations |
AAS/AS Degree Name: Hospitality and Tourism Management |
|
PSAV CIP Number: 0206070100 |
AAS CIP Number:
0206079900 |
|
PSAV Program Number: M607010 |
AS CIP Number: 1206079900 |
Admission Requirements: Students
entering the Associate in Applied Science and or the Associate in
Science Program in Hospitality and Tourism Management
must have a standard high school diploma or its equivalent, or a CPT
Eligible Certificate of Completion. Students must meet the
requirements of State Board Rule 6A-10.0315(3), FAC (College
preparatory testing, placement, and instruction. --). Students
earning scores less than those listed shall enroll in college
preparatory communication and computation instruction.
Validation Mechanisms: School
district technical center and community college faculty committee
met and agreed to propose that the 600 clock hour
program in Lodging Operations shall articulate a
minimum of 9 college credit hours to the AAS/AS Degree in
Hospitality and Tourism Management.
Credits will be awarded based upon
successful completion of the following courses when the Educational
Institute of the Hotel and Lodging Association (EI-AHLA) certificate
of course completion has been earned:
Hospitality Today: An Introduction
Managing Front Office Operations
Managing Housekeeping Operations
Supervision in Hospitality
Optionally will award course credits
toward AAS/AS program for 3 hours of credit for each
of the certificates of completion listed above up to a maximum of 9
credit hours
OR
up to a maximum of 9 credit hours
for a Student Portfolio Assessment which documents the same
competencies as listed above. (Note: Assessment form is attached
below)
Student Portfolio Assessment for
Statewide Articulation of
Lodging Operations and Hospitality
and Tourism Management
GUEST SERVICES AGENT
|
COMPETENCIES |
COMPETENCY PERFORMED |
|
Identify careers in the
hospitality and tourism industry. |
|
|
Demonstrate knowledge of
the hospitality and tourism industry. |
|
|
Demonstrate employability
skills necessary for success in hospitality and tourism
occupations. |
|
|
Demonstrate human
relations skills necessary for success in hospitality
and tourism occupations. |
|
|
Demonstrate proficiency
in applying communication and technology skills in the
hospitality and tourism industry. |
|
|
Explain economic
principles as related to the hospitality and tourism
industry. |
|
|
Identify marketing and
business fundamentals related to the hospitality and
tourism industry. |
|
|
Identify sales techniques
and procedures appropriate for use in the hospitality
and tourism industry. |
|
|
Perform mathematical
operations related to hospitality and tourism
occupations. |
|
FRONT DESK AGENT
|
COMPETENCIES |
COMPETENCY PERFORMED |
|
Describe the
organizational structure of lodging organizations. |
|
|
Identify the roles of
management and administrative personnel. |
|
|
Identify housekeeping
operations and management functions. |
|
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Identify sales/marketing
and reservations functions. |
|
|
Identify food and
beverage functions. |
|
|
Identify human resources
functions. |
|
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Identify
controller/finance functions. |
|
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Identify safety/security
functions. |
|
|
Identify
engineering/maintenance functions. |
|
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Identify front desk
functions. |
|
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Examine the guest cycle
process. |
|
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Practice responding to
guest needs, requests, and concerns. |
|
|
Operate front desk
computer/office technology. |
|
|
Perform designated job
skills. |
|
|
Demonstrate work ethics. |
|
FRONT DESK SUPERVISOR
|
COMPETENCIES |
COMPETENCY PERFORMED |
|
Define and apply various
management styles and leadership techniques. |
|
|
Define and evaluate role
of effective team building. |
|
|
Demonstrate knowledge of
laws, legislation, and regulations that affect the
lodging industry. |
|
|
Describe and demonstrate
personnel supervision techniques. |
|
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Manage guest services. |
|
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Maintain accounting and
information system. |
|
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Demonstrate an
understanding of entrepreneurship. |
|
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Demonstrate the use of
information technology within a lodging property. |
|
Identify Work Based Experience
Including Special Projects:
1. Name of Organization:
2. Length of Performance:
3. Identify Activities Performed:
____________________________________
Faculty Signature
____________________________________
Institution
____________________________________
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