Managing Conflict for Positive Outcomes-Online
1 Continuing Education Unit

Description
Conflict is part of our daily lives, and no one is immune. But conflict does not have to be a negative experience. In fact, we can achieve great benefits from handling conflict in a professional manner. This course will teach you to differentiate between types of conflicts and resolutions, describe the communication model and apply it to conflict situations, understand listening and questioning techniques used in conflict situations, recognize how personal patterns and preferences influence conflict management, analyze the win-win approach to problem solving using a problem-solving model, and understand how the issues in a conflict can be clarified.

For information on how to log in, please visit www.spcollege.edu/ct/online.htm.

Schedule

Organizational Change - Online
1 Continuing Education Unit

Description
It seems everything is changing these days!  Nothing stays the same. Organizations that want not only to survive but to prosper in today’s workplace have to change as well. This course covers organizational change, from finding out what needs to be changed within your organization through implementation and evaluation. Benchmarks for a successful organization are given for comparison with your newly changed organization. Finally, activities geared to assist in change management are provided for you to use with your organization.

For information on how to log into this class visit: www.spcollege.edu/ct/online.htm.

Schedule

Critical Skills for Supervisors - Online
1 Continuing Education Unit

Description
Becoming a supervisor means acquiring more responsibilities and developing new skills. You are the leader of your employees and how well you do your job impacts their performance and satisfaction at work. 

For information on how to log in, please visit www.spcollege.edu/ct/online.htm.

Objectives

• Explore effective leadership in terms of interpersonal skills
• Analyze how communication skills can increase the productivity of a team
• Apply active listening skills to effective coaching techniques
• Define and give examples of the difference between attitude and behavior and how that difference can enhance cooperation and productivity
• Define and apply motivational techniques to work teams
• Determine how to prepare and deliver productive meetings
• Identify problems and develop alternatives to solving these problems
• Learn three keys to managing your time and delegating tasks
• Define individual leadership traits that will strengthen effectiveness in team interactions

Schedule

Sexual Harassment - Online
1 Continuing Education Unit

Description
The objective of this course is to provide participants with an introduction to Sexual Harassment.

For information on how to log in, please visit www.spcollege.edu/ct/online.htm.

Objectives

• Gain an awareness of types of harassment
• Learn ways to recognize harassment
• Understand the responsibilities of all parties
• Gain an awareness of the communication process