Information Systems Technical HelpDesk-St.Petersburg College
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Technical Support Desk Call Center

Important Announcements

  • Please note the following holiday hours for the Help Desk:
    Open Dec. 22 through Jan. 5, 8 a.m. to 5 p.m.; closed on Christmas Eve, Christmas Day and New Years Day.

  • Live@edu Student Email has been upgraded to Microsoft Office 365. Account passwords for mobile devices were reset during this process. Check your email using MySPC for mobile device instructions. See the Technical Support Solutions Site for more information about resetting your passwords, configuring your phone to receive email and accessing your SkyDrive.

  • Please be advised that Internet Explorer 11 is not compatible with MySPC or Pearson Learning software including MyITLab and MyMathLab. Students and faculty using Windows 8 will need to put IE 10 in Compatibility View or use an alternate browser. For more information.

  • SPC has deployed Microsoft Lync across the entire college as a phone and collaboration system. Get more information about Microsoft Lync, see some how-to articles, and submit a request for access if an employee does not already have it.

  • SPC has a fast new wireless network throughout all campuses. Get more details about how the new system works and how to connect.


Browser Compatibility Information


Mozilla Firefox can be downloaded here for either Windows or Mac.

Internet Explorer 10 users and MySPC:
Some features in MySPC will not work correctly in Internet Explorer 10. If you are using Internet Explorer 10 and experience issues, you can place Internet Explorer 10 in Compatibility View. The instructions for setting Compatibly View in IE10 is similar to IE9. Instructions for changing Compatibility View.

Asked to take a screenshot?
Here's a step-by-step guide showing how to take a screenshot: How do I take a screenshot?

Students
Call 727-341-HELP (727-341-4357)

We are here to assist you with technical issues related to MySPC, MyCourses, student email and other technology related problems. Before you contact us you may want to try some of the links to the left as they may solve your problem. Generally, it is best to call us for student issues.

We can be reached by email at onlinehelp@spcollege.edu

Staff and Faculty
Call 791-2795

We can attempt to troubleshoot and walk users through solutions by phone or Microsoft Lync. System logon, email, and MyCourses issues are our most common and it is usually best to call us for help. Other more complicated issues usually require a workorder which can be placed by Staff and Faculty here. The Technical Support Desk uses a database that is accessed by Telecommunications, Technology Resource Specialists, Network Support Specialists and departmental management. By using a shared database, we are able to build an extensive knowledge base and history of the work performed on your computer, phone, printer, etc. and improve turn-around time on outstanding work orders. Please have the following information available when contacting us: DBT #, Make & Model, office location, and any error message.

Staff E-mail: helpdesk@spcollege.edu

Or Check the Technical Support "How To / FAQ" Site

When is a Technical Support Desk work order required?