Information Systems Technical HelpDesk-St.Petersburg College
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Technical Support Solutions Site

This webpage provides easy to follow instructions for common technical issues student and faculty members encounter.

I need help with...
My Username and Password
My Student E-mail Account
ANGEL
I often see an "your session has expired" error message in ANGEL
Clearing out my browser's cache and cookies
Disable pop-up blocker
Something else related to my browser
Sending a fax
Assistance with Windows Updates
Setting up Remote Assistance
Outlook, Webmail, Barracuda Spam Firewall or Archive Manager (for faculty and staff)
Lync 2010
Setting up a new employee's account
Something else!
If you have any questions about how to perform any of these tasks, please call the Technical Support Desk (Students: 727-341-4357; Staff & Faculty: 727-791-2795).

Username / Password

How to Create Your Password for Returning Students

How to Reset or Change Your Password

Why do I need to change my password? What requirements does my password need to meet?

How to Look Up Your Student Number

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SkyDrive

How to Access Your SkyDrive Account

How to Reset Your SkyDrive Password

How to Use Skydrive to Create and Store Microsoft Office Documents

Student E-Mail

How to Access Your Student E-mail

How to Add a New Contact

How to Reset Your Student E-mail Password (Required to Obtain Password for Phone Configuration)

How to Sync Your Student E-mail with Windows Live Essentials Mail

How to Sync your iPhone to the Student E-Mail System

How to Sync your Android Phone to the Student E-Mail System

How to Set Up Forwarding on your Student E-Mail Account

Mobile Device Quick Tips

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ANGEL

How to Add Your Picture to ANGEL

How to Send Your Instructor a Message in ANGEL

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Browser

How to Clear Browser Cache and Cookies ( for Microsoft Windows users )

How to Clear Browser Cache ( for Apple Mac users )

How to set Internet Explorer 9 into Compatibility View

How to set Internet Explorer 8 into Compatibility Mode/View

How to Disable Pop-up Blocker

How to add SPC websites to your Trusted Sites in IE ( Highly Recommended )

How to Associate a Specific Program for File Types or Protocols

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Remote Assistance How-Tos

How to Enable a PC to Accept Remote Assistance in Windows XP

How to Invite Someone for Remote Assistance in Windows XP

How to Receive a Remote Assistance Invitation in Windows XP

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Assistance with Windows Update

Windows Update Guide for Windows 7

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Fax

How to Send a Fax from a Ricoh Multi-Function Copier

How to Send a Fax from Outlook

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Outlook / Webmail

How to Sync Your College E-Mail to an iPhone

How to Sync Your College E-Mail to an Android Smartphone

Recovering Deleted E-mail

How to Recover Deleted Items in Outlook

How to Recover Deleted Items in Webmail

How to Check Spelling in Webmail

How to Create a SPAM Filter in Microsoft Outlook

Allow Someone Else (e.g. Staff Assistant) to Check Email, Calendars, Etc.

Set Up Out of Office (vacation message) for Outlook

How to Add White-List and Spam Buttons for Outlook

Archive Manager FAQ

Lync 2010

How to Set or Reset Conference PIN

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Staff / Administrative

How to Request a Network Account for an Employee

How to Request PeopleSoft Access for an Employee

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Miscellaneous tutorials

How to Remove Sophos Antivirus from a Home Computer

SPC iTunes U Instructions for Faculty

How to Submit a Work Order in the Work Order Database

How to Take a Screenshot

If you did not find the information you were looking for, feel free to e-mail the technical support desk: onlinehelp@spcollege.edu.

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