Table of Contents

1. How do I access my account?

2. Where can I find my email?

3. Why do I get error "Line No:1481"?

4. Why does Outlook ask me to log in every time?

5. Why is it slow?

6. My email says "This message has been archived, please click here to view the message."

7. How many years will a given email remain online?

8. Are email drafts saved to the ArchiveManager?

How do I access my account?

You may access your account from a browser by going to…

 http://archivemanager.spcollege.edu

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Where can I find my email?

You can browse or search for your email from the ArchiveManager webpage…

Click here for brief example for searching.

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Why do I get error "Line No:1481"?

Due to a flaw in the Microsoft Office Update KB924085 the outlook form causes the 1481 error.

Contact the helpdesk to have a TRS uninstall the office hotfix or you may attempt to by following the instructions below.

Click here for How-To remove KB924085.

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Why does Outlook ask me to log in every time?

You need to be logged into the college domain, or your network account may be locked out.

Click here for instructions on how to integrate ArchiveManager with Outlook.

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Why is it slow?

On first use, linked items may take 30~60 seconds to open, any items afterwards should open with greater speed.

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My email says "This message has been archived, please click here to view the message."

Click here for instructions on how to integrate ArchiveManager with Outlook.

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How many years will a given email remain online?

Standard educational compliance is set at 7 years.  There are currently no plans to set a limit,
we estimate the system will hold around 10 years of email.  At that point we will need to
increase storage or purge older mail items.

In any case the college will notify it's users before purging any email.

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Are email drafts saved to the ArchiveManager?

ArchiveManager only stores saved mail items.  Since drafts are not yet saved, Archivemanager
will not save the message until you save the draft or send the message.

ArchiveManager does NOT archive Contacts, Calendar Events, or Tasks.

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