The most common question the technical support desk representatives will ask is, "What web browser are you using?"
To which the reply is often, "I don't know" or "What is a web browser?"
What is a web browser? How do I know which browser I'm using?
A 'web browser' or 'browser' is the program used to access files hosted on the Internet. Not all web browsers are alike. One way to determine which web browser you're using is to look at what icon you click in order to get to the Internet.
Here are the most common web browsers and the desktop icons associated with them:
Which browser should I use with SPC's online courses and websites?
Version 9 with Compatibility View enabled.
Internet Explorer 8, Internet Explorer 9 or Mozilla Firefox are the most compatible. Internet Explorer 9 is compatible if Compatibility View is enabled. You only need one of these to meet the requirements.
Why can't I use Google Chrome, Safari, or Opera? How about a different version of Internet Explorer or Mozilla Firefox?
You may use these browers, but if you encounter an issue with one of the college websites, we may ask you to use a compatible browser. We ask this because at the moment you encounter an error, fixing the "bug" (that is, the cause of the error) on our system might not be possible.
You can continue to use your favorite web browser and settings on your personal computer, and have a compatible web browser for classes installed at the same time. You won't need to uninstall one web browser to install a different web browser. Installing a new web browser is free.
What settings might need to be changed on my web browser?
Sometimes, we'll need to tweak a few settings on your web browser if something's not showing up correctly. Here are the most common resolutions:
"I clicked on something, and nothing happens. I didn't see an error message, and I'm still on the same page."
This usually means a pop-up was blocked. You'll need to disable your browser's pop-up blocker. Here are the instructions for disabling your browser's pop-up blocker.
If your pop-up blocker is disabled and you're using Internet Explorer, you may need to adjust the security settings.
"I clicked on something and I see a page which says: Navigation to this webpage has been cancelled."
You'll see this message in either Internet Explorer 8 or Internet Explorer 9. This is a tricky issue to fix, so we'll go over the instructions on a separate webpage: (click here).
"I'm asked to 'restore my session' a lot while using ANGEL; or I'm asked to 'contact my system administrator' a lot while using MySPC."
You'll see these errors if there are several login sessions saved (as a cookie) to your browser's cache. It's OK if you didn't understand any of that, we'll handle the complicated stuff! All you'll need to do is follow these instructions for clearing out your browser's cache and cookies: Click here if you're using Microsoft Windows, or Click here if you're using Apple OS X.
If you encounter any other type of error or need assistance with these instructions, call the Technical Support Desk (Students: 727-341-4357; Staff & Faculty: 727-791-2795).