Administrative Information Systems Technical HelpDesk-St.Petersburg College
Information Systems HelpDesk
The HelpDesk was set up to serve as a central point of contact for all Information Technology related work orders. In the past, users were unsure of who to call for the various problems that arose. Now, whenever you have a question or a problem to report, the only area you need to call is the HelpDesk.

The HelpDesk uses a database that is accessed by Telecommunications, Computer Support Specialists, Network Technical Support Specialists and the Network Manager. By using a shared database, we are able to build an extensive knowledge base and history of the work performed on your computer, phone, printer, etc. and improve turn-around time on outstanding work orders. Please have the following information available when contacting the HelpDesk: DBT #, Make & Model, etc.

The HelpDesk phone number for Faculty and Staff is 791-2795.
The HelpDesk can also be contact by email at HelpDesk@spcollege.edu .
When is a HelpDesk work order required?
  • Computer software - reinstall, upgrade or repair
  • Data transfer and/or file conversion
  • Computer hardware repair (including monitors and printers)
  • Networking repair or installation
  • Telephone repair or installation
  • REGIS and PeopleSoft problems, printing problems, etc.

Forms currently available on the HelpDesk web site:
The HelpDesk also provides technical support to online students.
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URL of this document is http://www.spjc.edu/helpdesk/info.htm - Last revised 01-Mar-2007