MNA 1743 WORKPLACE COACHING AND COUNSELING 1 credits

This course is designed to teach group leaders, supervisors and managers specific coaching and counseling techniques so that their direct reports and team members will become more productive and gain greater job satisfaction. Students will learn to improve communication skills for use during workplace coaching or counseling interactions, or when providing performance feedback, or discussing professional development areas. 16 contact hours.

MNA 1744 EFFECTIVE PROJECT MANAGEMENT 1 credits

This course is an introduction to the basic principles of effective project management. Topics covered include an overview of the phases of a project, practice in defining, controlling, and completing simulated projects, basic team-building and group dynamics, as well as basic leadership and facilitative skills. 16 contact hours.

MNA 1750 NEGOTIATING SUCCESSFULLY 1 credits

This course provides information and tools that can sharpen negotiating skills, challenge present methods of resolving problems, and give participants greater confidence in their ability to negotiate. Participants will learn to turn confrontation and conflict into successful outcomes and to avoid behaviors that are unproductive during the negotiating process. Participants will discuss the implications of culture on negotiation and conflict resolution. 16 contact hours.

MNA 1751 CUSTOMER SERVICE I: DEVELOPING A SPIRIT OF CUSTOMER SERVICE 1 credits

This course is designed to assist those who deal with clients either face-to-face or on the telephone through electronic media. Students will improve their interpersonal communication skills to increase their productivity and the quality of service rendered. The course will focus on the aspects of dealing with customer complaints, serving difficult customers, meeting the individual needs of each customer, examine the role of customer service as a competitive business strategy, explore the role of communication in building customer relationships, and be introduced to techniques for dealing with difficult customer situations including challenges that can be produced by generational, linguistic and cultural diversity. 16 contact hours.

MNA 1755 WORKING WITH PEOPLE: A COMMUNICATIONS AND LEADERSHIP SEMINAR 1 credits

This course is designed for individuals who direct the work of others or who lead through collaboration, influence, or example. Students will learn to use verbal and nonverbal communication techniques, develop active listening skills, determine how a leader's communication behavior impacts others, and use the communication/leadership connection to build rapport and supportive relationships, and to increase productivity and motivation. 16 contact hours.

MNA 1760 CUSTOMER SERVICE II: DEVELOPING EXCEPTIONAL CUSTOMER SERVICE 1 credits

Prerequisite: MNA 1751 or program director approval. This course is designed to develop increased proficiency with the skills and behaviors necessary to delivery quality customer service in even the most difficult situations. Participants will explore and classify levels of customer service, learn the value of consistently exceeding customer expectations, recognize different communication styles customers may have, practice techniques for handling objections and asking for feedback, reinforce active listening skills, use probing questions to identify additional service opportunities. Participants will also be introduced to basic phone selling skills. 16 contact hours.

MNA 1771 CRITICAL SKILLS FOR SUPERVISORS 1 credits

Prerequisite: REA 0001. This course provides practical guidance for supervisors who have not had formal supervisor training, as well as new supervisors making the transition from a task orientation to a people orientation. Topics include the technical side of supervision: planning, organizing and, delegating; and the human side of supervision: interpersonal skills, communicating and motivating. 16 contact hours.

MNA 1773 INTERVIEWING AND SELECTING EMPLOYEES 1 credits

This course is designed to assist students with selecting the right person for each job and avoiding the legal problems associated with the interviewing and hiring process. Students will learn proven techniques for gaining maximum information in the interview process and for evaluating information before making a hiring decision. 16 contact hours.

MNA 1781 EFFECTIVE BUSINESS COMMUNICATIONS SKILLS 1 credits

This course focuses on practical application of communication skills. Topics include communication styles, listening and feedback, and interpersonal skills. 16 contact hours.

MNA 1783 DELIVERING EFFECTIVE BUSINESS PRESENTATIONS 1 credits

This course is designed to increase the student's effectiveness in communicating to both large and small groups. Topics include the planning, preparation and delivery of business presentations. 16 contact hours.

MNA 1784 TIME MANAGEMENT FOR INCREASED PRODUCTIVITY 1 credits

This course presents techniques to most efficiently use time in personal and business life.  Topics include how to gain control of time, how to deal with crises and interruptions, how to identify time wasters, and how to set priorities.  16 contact hours.

MNA 1788 PROBLEM SOLVING TECHNIQUES 1 credits

This course is designed to provide students with strategies and tools to lead and/or contribute to productive problem solving discussions in workplace settings.  The student will learn to define the problem, assess the context of the problem, determine an effective solution, and implement that solution.  16 contact hours.