EARN A help desk support specialist certificate

Our Help Desk Support Specialist Certificate gives you the tools to install, configure, manage and monitor hardware and software applications.

This academic program prepares you for the following careers. All job data is provided by the U.S. Department of Labor.

Computer User Support Specialists

Salary Data

Tampa-St. Petersburg-Clearwater, FL Metro Area Average

Florida Average

Projected employment for Florida

2018 Employment




Percent Change


Projected Job Openings


Help Desk Support Specialist Certificate with Financial Aid Eligibility


Effective Beginning Catalog Term: Summer 2017 (530)

The requirements shown below are valid beginning Summer 2017 (530), and may not reflect degree requirements for current students. Current students should visit My SPC and view My Learning Plan to see specific degree requirements for their effective term.

Program Leadership Information

John Long
Academic Chair/Dean (Acting)

Program Summary

This program is offered as a Fully Online program.

This certificate program prepares the student to work in a help desk support position for installing, configuring, managing and monitoring hardware and software applications in a stand-alone or networked environment. Students will be provided with ongoing user support skills in the field of information technology.

The Academic Pathway is a tool for students that lists the following items:
o the recommended order in which to take the program courses
o suggested course when more than one option exists
o which semester each course is typically offered
o if the course has a prerequisite
o courses that may lead to a certificate (if offered in the program)

If you are starting the program this term, click here to access the recommended Academic Pathway.

If you have already started the program, click here for the archived Academic Pathways.

Please verify the Academic Pathway lists your correct starting semester.

Florida CIP Code

0511010313: Information Technology

Federal CIP Code

11.0103: Information Technology.

Job Related Opportunities

  • Applications System Specialist
  • Help Desk Specialist
  • Technical Support Specialist
  • User Support Analyst

Admission Rules

There are no admissions requirements for this program.

Fully Online.


CET 1171C Computer Repair Essentials 3
CET 1172C Computer Support Technician 3
CGS 1100 Computer Applications 3
CGS 1515 Spreadsheet Techniques and Programming 3
CGS 1545 Database Techniques 3
CTS 1120 Network Security Foundations 3
Total Credits 18

Complete YOUR EDUCATION at spc

SPC's Help Desk Support Specialist Certificate is part of and transfers to our Computer Information Technology Associate in Science Degree. The A.S. degree prepares you for Microsoft Office and CompTIA A+ and Network+ certifications and transfers to our Technology Development and Management B.A.S. Degree.

Short-term technology training

SPC also offers short-term technology training through our Workforce Institute.

Computer Information Technology A.S. Degree